Vertical's converged IP telephony system offers features such as automatic call distribution and mobile extension.
Vertical Communications announced the release of MBX IP, a converged
IP-telephony system designed for small to medium-size businesses.
The offering completes Vertical's telephony lineup, which includes SBX IP
and Wave IP, and provides a pathway for existing MP-5000, FX-II and XTS IP
systems, supporting traditional endpoints, IP endpoints and VOIP (voice over
IP) SIP (Session Initiation Protocol) trunking all with a single system.
The MBX IP system is targeted for businesses that have 50 to 250 users and
up to 72 multiple sites. Features include integrated voice mail/auto attendant
for professional greetings and Unified Messaging, which allows businesses to
receive voice mail as a .wav file attachment via e-mail.
"This is an exciting time for Vertical and our partners. We are very excited
to introduce MBX IP, which we believe offers a highly competitive combination
of telephony and IP-networking features for small and medium business
customers, optimized for ease of use and ease of deployment," said Peter
Bailey, president and chief operating officer for Vertical. "As the big brother
to SBX IP, this new product offering complements our existing small-business IP
key system family with a system that scales to 250 users with added feature
The platform also includes automatic call distribution, such as
supervisor/sub-supervisor, recorded announcements, and overflow handling, CTI
integration with Microsoft Outlook with the ezPhone application, VOIP (SIP)
trunking and multiparty conferencing for up to nine conference rooms and 13
conference members. In addition, call-routing capability enables live answer,
auto attendant, or backup auto attendant coverage patterns as well as DID, ANI
or CallerID routing.
The system's mobile extension allows incoming calls (on T1/PRI [Primary Rate
Interface] or SIP trunks) to ring a user's cell phone when out of the office,
and the platform also offers call screening, one-touch call recording, roaming
mobility with either DECT cordless or Nomad
IP wireless telephone offerings, Detailed SMDR (Station Message Detail
Reporting), which integrates with call accounting and other management
applications, and one-touch feature button access.
"This completes our product portfolio of IP-telephony solutions for
business: SBX IP and MBX IP providing cost-competitive and migration-friendly
IP-telephony solutions for small and medium customers, and Wave IP providing
high-value application and Unified Communications solutions for medium and
large enterprise customers," Bailey said. "With this very strong product
portfolio, and our world-class telephony reseller channel and large installed
base, we feel we have all the ingredients to drive substantial market share and
revenue growth in 2011 and beyond."
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.