The Virtual PBX Complete hosted phone platform offers features like departmental load balancing and smart caller ID.
Hosted PBX services provider Virtual PBX announced the release of Complete,
a hosted IP-PBX solution aimed at small to midsize businesses that doesn't
require a voice over IP infrastructure. Businesses need only an Internet
It can be used as an inbound call router to existing phones, or users can
select a complete phone system with VoIP lines and phones. Pricing plans for
the complete service start at $9.99 per month, according to a company release.
With Virtual PBX Complete, a company can set up the service so it can run its
business using only cell phones. Or a company could implement a Virtual PBX
Complete solution using VoIP desk phones with direct extension dialing and all
the other features associated with a traditional working environment. Virtual PNX
said some companies will want to combine the use of VoIP phones where
appropriate and cellular or landlines where needed.
Virtual PBX Complete is built around the company's Open VoIP Peering
concept, allowing clients to use VoIP hard phones and soft phones registered to
Virtual PBX or other providers. Unlimited-minute plans are even available to
users who have no VoIP phones at all. Users begin by connecting the phones to
their broadband Internet connection, and the devices register and connect
"The migration to voice over IP continues to gain momentum as
organizations look for additional ways to lower costs and improve
services," said Jonathan Spira, chief analyst at Basex, a knowledge
economy research firm. "Offerings such as Virtual PBX Complete provide
compelling grounds for companies to make the move from analog and gain the
enhanced functionality that was previously only available to larger
Key features of Virtual PBX Complete include dial-tone service, optional
Polycom VoIP phones, auto-attendant with professional greetings and greetings
library, customizable greetings and hold music for different departments,
complete voicemail with retrieval online by phone or by e-mail, inbound and
outbound faxing with no fax machine, automatic or manual call recording with
optional admin and/or user control, free integrated conferencing, and automatic
call distribution queues.
"Setup was incredibly easy," says Philip Paulson, president of
Genoa Business Forms, a participant in the beta program for Virtual PBX
Complete. "It was like taking candy from a baby. Our employees using the
phones simply won't give them up."
Additional features include skills-based routing; departmental load
balancing; multiple-role administration and security; follow-me/find-me
capabilities; call preview and smart caller ID to know who is calling and what
they want; real-time voicemail monitor and interrupt; local, toll-free and
international numbers; multi-business support; customizable music on hold; and
Web management and real-time monitoring.
"Each business is unique, and at Virtual PBX we believe customers
should have access to business phone services that can be optimally tailored to
their needs," says Paul Hammond, CEO of
Virtual PBX. "Today, our customers range from entrepreneurs who are
constantly on the go to enterprises with nationwide offices. Virtual PBX
Complete allows our users to leverage the industry's deepest feature set and
the flexibility to use any phone, all at 40 to 80 percent savings over
traditional phone services."
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.