The VTone Sidebar was designed to offer inbound call recognition with ConnectWise.
ConnectWise, a provider of business management solutions designed
for IT service providers, value added resellers and managed
service providers, announced that VirtualTone has completed
integration with ConnectWise. VirtualTone's latest feature, the VTone
Sidebar, provides total integration of VirtualTone's inbound and
outbound IP calling capabilities with ConnectWise's Business Automation
Software to help enhance the productivity and efficiency of ConnectWise
The VTone Sidebar was designed to answer a ConnectWise partner
integration request−inbound call recognition with ConnectWise. VTone
SideBar searches a partner's company database, then retrieves and
displays customer information in the ConnectWise Company Screen
directly on the sales or technical agent's computer. VTone SideBar
handles inbound and outbound calls without any special drivers, and it
runs on Windows, OSX and Linux operating systems.
"We originally designed VirtualTone to make our company more productive
and efficient," said Jay Gubert, president of VirtualTone. "Now
as many companies decide to save expenses by offering the option to
telecommute, we continue to add features and expand integration
possibilities. The ConnectWise integration was our first priority
because ConnectWise is the leading business operating system for IT
solution providers−in fact, it's the one we use to run our own IT
VirtualTone is a dedicated VOIP business phone system and service that
is designed with cloud computing technology and is accessible from a
broadband Internet connection. Among the main features offered
with the VTone Sidebar are a live call display panel, call detail
reporting, call center queue monitoring, call recording, voicemail, DND
status and a host of statistics and controls.
"We are very excited about the opportunity to enable the ConnectWise
software to fully communicate with any IP phone system," said Arnie
Bellini, CEO of ConnectWise. "We are especially pleased that such
an integration was made available by one of our existing ConnectWise
partners. The VTone Sidebar is an incredible communication
solution for ConnectWise and will make it possible for any of our
partners to take advantage of inbound call integration into our PSA
software for enhanced productivity of their CRM systems."
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.