Whaleback Offers Managed IP Telephony Platform

The company's Great Point platform allows the delivery of new features, including presence and automatic call distribution applications.

Managed IP telephony specialist Whaleback Systems announced the Great Point Managed IP Telephony platform, an integrated, turnkey platform for Voice over IP phone systems. The Great Point platform is designed to provide maximum uptime, reduce implementation time and ease onsite administration via centralized Web management.

A managed IP telephony platform, Great Point offers a feature-set for SMB (small and midsize business) customers, including Find-me Follow me for simultaneous ringing of desk and cell handsets, music or marketing messages on hold, advanced voicemail capabilities and a 911 capability that pinpoints the location of remote users.

"The new Great Point business voice platform from Whaleback Systems lets us deliver a suite of new enhancements our SMB customers require, such as integration with cell phones and other mobile devices," said Chuck Garabedian of voice and data managed services specialist IntelliVon. "We are giving our customers a competitive edge for their businesses while concurrently decreasing our company's overhead through reduced implementation time."

The platform also features the RAIL (Redundant Array of Integrated Links) system integrated into a singular box, which is designed to add resilience and robustness. In addition, the new plug-and-play device, with centralized management, reduces implementation time by nearly 70 percent, according to a company release. Great Point also allows the delivery of new features and enhancements with improved speed, including presence and ACD (automatic call distribution) applications.

"Our valued partners and resellers can now offer a feature-rich service that is easy for them to deploy and simple for their SMB customers to use," said Wray West, founder and CTO of Whaleback Systems. "We have developed a platform that offers exactly what SMB customers want - fixed mobile convergence, unified communications, plug-and-play installation and -anywhere management'."

Earlier this year, the company introduced CrystalBlue Lite, a managed voice service for businesses offered by carriers and service providers selling SIP trunking services. CrystalBlue Lite features an architecture for the delivery of managed VOIP services through the carrier channel, as well as a carrier partner program - a go-to-market plan designed for multiple system operators (MSOs), competitive local exchange carriers (CLECs), interexchange carriers (IXCs), Internet service providers (ITSPs) interested in introducing the managed service to the SMB sector.

Through its carrier-focused channel partner program, Whaleback Systems provides carriers the enabling technology, network operations, customer support, billing and overall project management. Whaleback also trains new carrier partners' direct and indirect sales channels and supports their efforts with co-branded materials and marketing efforts. Meanwhile, the carrier partners offer services such as the access network, SIP trunks and competitive rate plans for the end customers' monthly telephone usage. Additionally, Whaleback provides a national service partner for on-site installation and repair services.