Zingaya VOIP, Flash-Based Click-to-Talk Service Launches
European start-up Zingaya offers its VOIP-based click-to-call service in North America.Digital communications and Voice over Internet Protocol specialist Zingaya announced the North American launch of its click-to-talk services, which enable voice calls through any computer via a widget embedded on any Web page. There is no download, and no phone is required for the caller. A visitor to a Website simply clicks the "Call" button on the widget, which forwards their VOIP (Voice over IP) call to landlines, mobile phones, Skype accounts or other computers--whichever the Website operator has specified. The company is targeting online retailers looking to make incoming customer service and sales calls more efficient and cost-effective, social media sites with a need to more easily connect users with one another and large distributed organizations that can use Zingaya with their existing internal phone directories as a way to more seamlessly connect employees.
Alexey Aylarov, project manager and co-founder at Zingaya, said the real story behind Zingaya is the Flash-client and the back-end server technology. He noted users don't download software: They just click the "Call" button and are automatically making a phone call through their computer using Flash. Aylarov said sound quality is paramount with VOIP services, and Zingaya's software supports a wide range of technologies, including TCP and UDP protocols, acoustic echo cancellation, adaptive jitter buffer, noise reduction, automatic gain control and others.