ATandT Must Act Fast to Offset Losing iPhone Exclusivity: 10 Smart Ideas
News Analysis: AT&T doesn't have any time to waste once it loses its exclusive right to sell the Apple iPhone. It needs to play its cards right to keep the advent of the Verizon iPhone from slowing its growth.
Feb. 10 will be a landmark
day for Verizon as it begins selling the Apple iPhone. AT&T, on the other
hand, won't have much to cheer about. Over the past few years since the
iPhone's launch in 2007, AT&T's exclusivity deal in the United States has
helped the company generate boatloads of cash and see its subscriber base swell
to over 95 million people.
But AT&T will have to be on the top of its game to contend with a resurgent
Verizon that will have the iPhone and its 94 million subscribers to help put
its growth into overdrive. Both companies will be competing on more of an even
playing field now. However, Verizon might even have a decisive advantage in
this battle since customers have been waiting for years for this carrier to get
the iPhone accumulating plenty of pent up demand.
However AT&T still has the ability to overcome the loss of iPhone
exclusivity. It just needs to play its cards well and leverage existing
relationships.
Here is what AT&T should do to keep the Verizon iPhone from becoming a
serious thorn in it side.
1. Double down on Android.
When
the iPhone is no longer exclusively available on AT&T's network, the
carrier should invest heavily in Google's Android platform. As recent sales
figures have shown, Android is growing rapidly and by 2014, according to
research firm Gartner, could be within striking distance of supplanting Symbian
as the world's top mobile operating system. If AT&T can follow through on
bringing more Android devices to its store shelves in the coming months and
carve out a significant portion of that market, it should be able to soften the
blow brought by the loss of iPhone exclusivity.
2. Roll out the 4G.
One
of Verizon's key selling points right now is its 4G connectivity. The
company claims that it's available to over 110 million potential customers. As
of this writing, AT&T hasn't deployed 4G wireless technology on its
network. That's a problem. If AT&T wants to maintain its leadership
position in the U.S. mobile market, it must roll out 4G as quickly as possible.
The high-speed network is the next frontier in mobility, and AT&T should be
prepared to capitalize on it.
3. Invest in better service.
One of the biggest issues with AT&T over the past few years has been its
spotty service coverage. Customers around the U.S. have found in many cases
that Verizon's network delivers better service. For its part, AT&T has
invested billions in improving its service over the past couple of years, but
it's still not where it should be. If by investing in better service AT&T
can match or best Verizon, it should be able to reduce the number of people who
leave for its top competitor's network.
4. Consider an iPhone price reduction.
If Apple allows the company to do it, AT&T should consider reducing the
price of the iPhone 4 to new customers. The carrier should drop the price of
the devices by $50 each, making it a better value to consumers. Will that be
enough to get folks to stick with or switch to AT&T, rather than go to
Verizon?
It's tough to say. But if AT&T can lead on pricing, it could prove to
be helpful. The only issue now is it needs to sell Apple on the idea.








