Adomo Adds Speech Recognition to Messaging Tech

 
 
By Caron Carlson  |  Posted 2005-12-12 Print this article Print
 
 
 
 
 
 
 

Enterprise users will be able to remotely manage their voice mail the same way they manage e-mail with the vendor's updated software.

Adomo Inc. will add speech recognition capabilities and flexible call routing to its voice messaging technology this week to make communications smoother for enterprises with multiple sites and employees who are frequently on the road.

Version 5.0 of Adomos Voice Messaging for Exchange software will come with a speech-enabled automated attendant, targeting users inconvenienced by key-punching their way through directories. The new speech recognition technology also allows users to forward voice mail via e-mail, through voice commands, to anyone on a contact list.

A new "find me, follow me" feature allows users to route calls to up to three phone numbers.
SI International Inc. decided to deploy the latest Adomo technology at three sites over the next few months after testing an earlier version in the spring in a newly acquired office that was outfitted with an old PBX and no voice mail, said Steve Hunt, CIO at the IT consulting company, in Reston, Va. "From a technological point of view, it was an extremely easy installation. The user training was about 20 minutes," Hunt said.

One of the main benefits of the Adomo software is that the technology is closely integrated with Microsoft Corp.s Exchange and Active Directory, enabling users to send, receive and manage voice mail the same way they manage e-mail, said Andy Feit, senior vice president at Adomo, in Cupertino, Calif. The new speech-enabled message-forwarding feature makes it easy to use voice communications and e-mail together, Feit said.

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