In Touch with Users Expectations

By Don Reisinger  |  Posted 2009-07-08 Print this article Print


The most obvious difference between Android OS and Windows Mobile is touch-screen support. And it's a big difference. In today's market, users covet a touch-screen. In fact, they expect it. Right now, that's not even featured in a Windows Mobile device. And although you can get a touch-screen BlackBerry, the problem is, the BlackBerry Storm just isn't all that great. In my experience, it's the worst touch-screen smartphone I've used from any of the big four -- Apple, RIM, Google and Palm.

Although Microsoft is promising big things with Windows Mobile, it might be too little, too late. If Android can attract vendors with its touch-screen support, Windows Mobile could be in trouble. The platform will look like an also-ran. And most companies simply won't find any reason to use it. It's already trailing RIM and now, Windows Mobile could be trailing Android soon.


The biggest issue facing RIM is that its software is only available on a finite number of smartphones. Right now, each major carrier has no more than a handful of BlackBerry devices available to consumers. And although many of those are extremely popular in the enterprise, it could be a problem going forward.

Windows Mobile doesn't have that problem. Because Microsoft sells its software to a variety of vendors, it can capture more market share out of sheer quantity. It helps keep the platform afloat.

But Google's Android platform is using that same strategy. It plans to use its software to attract more companies. And so far, as mentioned above, it's working. Does that mean Google can match Windows Mobile's ubiquity right away? Of course not. But as more vendors see the benefits Android provides over Windows Mobile, it might only be a matter of time before Microsoft loses significant ground to Google.


Apps matter in the smartphone space. Just a few years ago, most companies didn't even consider mobile apps an integral part of their strategy. Today, they could mean the life and death of a platform. And once again, Android wins out.

Although RIM offers some apps in its BlackBerry App World, it doesn't compare on any level with the Android Market. At last count, the BlackBerry App World had a little more than 1,000 apps in its store. Today, the Android Market has more than twice that. And considering some of those apps are designed specifically for business customers, it quickly becomes apparent that if company employees are looking for more out of their phones, they will choose an Android-based device.

The same can be said for Windows Mobile. Although Microsoft is promising an app store, it has yet to deliver.  So far, the company is far behind in the app space and it's starting to hurt its platform.

Bottom Line

In the end, it's tough to say what will happen in the mobile market. Maybe RIM will beat out the competition in the enterprise space or perhaps Windows Mobile will stage a comeback. But if we judge devices by the features they offer and what most users are looking for in a smartphone today, it might be difficult to call any other OS besides Android the eventual winner. It has all the tools necessary to make it big. Now, we just need to wait and see what happens.

Don Reisinger is a freelance technology columnist. He started writing about technology for Ziff-Davis' Since then, he has written extremely popular columns for, Computerworld, InformationWeek, and others. He has appeared numerous times on national television to share his expertise with viewers. You can follow his every move at

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