DiVitas Networks' newest mobile UC platform moves beyond the usual fixed mobile convergence features to include secured instant messaging, presence and visual voicemail. Such features made up for a disappointing setup experience.
With an excellent client experience on certain platforms and
next-generation communications features overriding a few management
shortcomings, DiVitas Network's mobile unified communication solution
provides a fine alternative for businesses looking to fully integrate
their smartphones with the corporate telephony server.
With its second-generation platform, DiVitas Networks successfully
expands beyond FMC (fixed mobile convergence) staple features like
one-number portability across cellular and Wi-Fi networks and complete
integration of mobile phones into the corporate PBX. With the
latest iteration of its Mobile Unified Communications solution, DiVitas
now features unified communications features like secured instant
messaging, presence, and visual voicemail.
Pricing for the DiVitas solution is based on the number of users
licensed within the system, with licenses sold in packages of 10, 25,
100 or 500. With a list price of between $400 and $420 per user,
the DiVitas solution would cost around $40,000 to $42,000 for 100
users, or $200,000 to $210,000 for 500 users. The license is
all-inclusive for DiVitas features, as one-number portability, roaming
between networks, presence and Visual Voicemail are all included in the
However, system implementers should be aware that the DiVitas
solution is sold as a software appliance for customers to install on
their own equipment. Therefore, companies will need to factor in
the need for server hardware into the upfront cost assessment. On
its Web site, DiVitas lists four different hardware solutions
prequalified for installation (including three Dell machines and one
DiVitas representatives claim a single server can handle up to 500 mobile users, depending on configuration.
On the Web site, DiVitas lists IP PBX systems from 11 different
vendors among those supported (including Cisco Systems, Mitel Networks,
Nortel Networks and Avaya), but because DiVitas proxies all call
management and media traffic from the DiVitas client to the rest of the
network via a SIP trunk, I'd expect DiVitas to work with just about any
PBX that support SIP trunks. I tested the DiVitas solution in
conjunction with a Trixbox/Asterisk deployment.
I was underwhelmed by the DiVitas' setup process, as I did not find
the management interface intuitive, and it lacked any integrated help
resources to guide me. This is an unfortunate shortcoming, because
managing the DiVitas Server is really like managing a distinct second
PBX-I had to make sure dial plans matched up on Trixbox and the DiVitas
Server, and to configure extensions on the PBX and DiVitas Server, as
well as both inbound and outbound rules. Adding to the confusion,
the DiVitas Server also offered many services that may duplicate
existing features on the existing telephony platform-the DiVitas Server
runs its own voicemail service to deliver Visual Voicemail, and can be
used to host conferences as well.
I also found myself wanting some kind of directory integration,
allowing me to pull user data via LDAP or Active Directory from an
existing store where user contact data and group affiliations might
already be defined. The administration page would let me import
this data from a CSV file for large deployments, however.