Enterprise Shifts to Mobile-Only Workforce: BroadSoft Report
A survey finds enterprises are increasingly supporting a diverse mobile workforce.Global enterprises are shifting to mobile-only communications more rapidly than expected-as well as adopting unified communications services more broadly, according to the results from the BroadSoft (NASDAQ: BSFT) 2011 Mobile Enterprise of the Future Survey. Notably, 25 percent of enterprise IT decision-makers believe desk phones will be replaced by mobile phones within two years, and 82 percent of enterprises have employees currently using mobile applications for communications and collaboration. The 2011 BroadSoft survey, conducted by Cohen Research Group, gathered insight from 200 U.S. and 200 U.K. IT decision-makers (CXOs, vice presidents and directors) at enterprises of all sizes. The results indicate enterprises are increasingly supporting a diverse mobile workforce and a challenging range of mobile platforms and are rapidly prioritizing the expansion of their unified communications capabilities.
Survey results were drawn from respondents with significant input in IT purchasing decisions. More than three-quarters (76 percent) said they were the sole decision-makers on mobile and unified communications IT purchases, while the remaining 24 percent shared that responsibility. The survey found 44 percent of enterprises surveyed have at least one-quarter of their workforce operating solely using a mobile phone, and 82 percent of enterprises have employees using mobile apps for communications and collaboration. Already, 30 percent of enterprises support tablets, while 51 percent support BlackBerry devices; 40 percent, iPhones; and 31 percent, Android phones.