Mobility Platform Case Study
Mobility platform case study
A leading provider of automobile glass repair and replacement services in the United States took a platform approach to mobility rather than building a solution internally for a single device. They understood that developing a mobile solution themselves would require a serious learning curve and that it would not easily evolve with changing technologies-on both the device side and with any back-end software changes that they may make.
By developing applications on a mobility platform, this company was able to test different devices until they found the right one for its team of 3,500 field technicians. Through the course of the mobile project, they replaced three very different devices and made a number of changes to their back office software. With a platform in place, the mobile applications were insulated from these changes.
Without a platform, these same applications would have required major rewrites every time they were deployed to a new device. Now standardized on BlackBerry devices, this organization can confidently support field technicians with a simple, easy-to-use solution and change hardware in the future if the need arises.