Optimize Wireless Plans to Save Money
Step No. 3: Optimize wireless plans to save money
Overages, international roaming and services purchased outside of the plan are the most common, avoidable causes of mobile overspending. Monitoring wireless plans, flagging opportunities to move employees to the most cost-effective plan, and automating reporting are smart ways to not only control costs but also streamline reporting.
With a view of actual wireless usage, you can identify the most cost-effective plans for users and roll up wireless spending from multiple carriers to compare and negotiate the best rates. A big part of user adoption and behavior change is providing detailed visibility. Understanding mobile usage down to the individual level changes behavior and reduces cost. Detailed usage monitoring ensures employees are on the right wireless plans to optimize spending.
Step No. 4: Don't underestimate the support impact
As enterprises support different types of wireless devices, operating systems and mobile applications across carriers, supporting users is becoming more time-consuming and expensive. It is estimated that enterprises are spending 10 times more on support of wireless services than fixed services.
Outsourcing wireless help desk support can be an effective way to reduce this common expense. Relying on outsourced mobile help desk representatives allows organizations to redeploy help desk staff to higher yield initiatives. It helps them put the burden of managing all aspects of wireless support-from order inquiries to complex technical troubleshooting-on outsourced specialists.