How to Save IT from Wireless Help Desk Nightmares
title=Proactively Avoids a Heart Attack Bill} Reason No. 3: Proactively avoids a heart attack bill Excessive charges from unexpected international usage or unanticipated text usage on devices without text packages can result in a very high wireless invoice-that is, a "heart attack" bill. By using real-time wireless usage management to catch unanticipated wireless behavior the moment it happens, a wireless help desk provider can then take immediate action to curb the activity.Real-time wireless usage management uses agent software on the mobile device to report usage back to the help desk in a variety of areas, including voice, data, text, roaming, etc. This data is then automatically compared to the company's wireless contracts (and other information) so that action can be taken immediately to curb excessive costs.For example, if a global company has an employee based in the United States who flies to London on a business trip without an international rate plan and tries to make a call when he arrives, the wireless help desk can receive an alert as soon as the call is initiated. It can then take immediate action to add the international plan or send a message to the employee asking him to refrain from using the device while abroad.