How to Save IT from Wireless Help Desk Nightmares

 
 
By John Shea  |  Posted 2010-09-30 Email Print this article Print
 
 
 
 
 
 
 


title=Offers Round-the-Clock Availability and Expertise}

Reason No. 4: Offers round-the-clock availability and expertise

An outsourced wireless help desk offers employees 24/7 access to subject matter expertise on the latest mobile devices and plans. It also offers them access to scalable call centers depending on changing support needs, which dramatically eases the burden on a company's IT department. This greatly accommodates global employees who may not be working in the same time zone as the company's internal IT department.

Reason No. 5: Provides seamless device replacement

Wireless help desk providers can offer immediate device replacement when needed, often with overnight delivery if the particular problem isn't resolvable via phone or remote access. This eliminates the need for an IT department to keep a large stash of the latest devices on hand. Plus, they do not have to deal with a high volume of impromptu shipping logistics.

A company's wireless help desk services typically span a broad range of needs that often require specific expertise and time-intensive activities. With internal IT resources already stretched thin on various responsibilities, these additional services can paralyze the entire department.

Organizations that choose to outsource their wireless help desk services can utilize their internal IT department's services for more mission-critical programs that leverage their specific strengths and will, ultimately, bring more value to the organization.

John Shea is Chief Marketing Officer at Rivermine. John brings over 17 years of high technology experience to Rivermine. Prior to Rivermine, John served as vice president of product marketing, management and corporate strategy for Nuance. John joined Nuance during its early stages in 1998 and helped ramp the company from four customers to over 1,000 during his six-year tenure. He was also heavily involved in Nuance's initial public offering, which resulted in a market valuation of over $5 billion.

Earlier in his career, John was a member of the initial Intel Pentium Processor marketing team that helped ramp product shipments from zero to over 10 million units per quarter in two years. He has also held marketing and technical positions at OnLive Technologies and Booz, Allen & Hamilton. John holds a Bachelor's degree in Engineering from the University of Notre Dame and a Master's degree in Business Administration and Management from NorthWestern's Kellogg Graduate School of Management. He can be reached at info@rivermine.com.



 
 
 
 
John Shea is Chief Marketing Officer at Rivermine. John brings over 17 years of high technology experience to Rivermine. Prior to Rivermine, John served as vice president of product marketing, management and corporate strategy for Nuance. John joined Nuance during its early stages in 1998 and helped ramp the company from four customers to over 1,000 during his six-year tenure. He was also heavily involved in Nuance's initial public offering, which resulted in a market valuation of over $5 billion. Earlier in his career, John was a member of the initial Intel Pentium Processor marketing team that helped ramp product shipments from zero to over 10 million units per quarter in two years. He has also held marketing and technical positions at OnLive Technologies and Booz, Allen & Hamilton. John holds a Bachelor's degree in Engineering from the University of Notre Dame and a Master's degree in Business Administration and Management from NorthWestern's Kellogg Graduate School of Management. He can be reached at info@rivermine.com.
 
 
 
 
 
 
 

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