Microsoft is investigating reports that a software update is causing an unknown number of Windows Phone 7 smartphones to stall and freeze.
investigating reports that the latest Windows Phone 7 update is causing
problems for an unknown subset of users.
first made the update available Feb. 21, describing it to media as a "smaller
infrastructure update that will help future updates." The company's roadmap
suggests a much-anticipated update, introducing cut-and-paste and faster
mobile-application loading, will appear in the first two weeks of March.
"While it may
not sound exciting, it's still important because it's paving the way for all
future goodie-filled updates to your phone, such as copy and paste or improved
Marketplace search," Michael Stroh, a writer for Microsoft's Windows team, posted
Feb. 21 on the Windows Phone Blog
. "You'll need to connect your phone to
your computer and update it using either the Zune software for your PC or the
Windows Phone 7 Connector for Mac."
Within a day,
though, some users reported their Windows Phone 7 devices stalling in
mid-update. On the company's Windows
Phone 7 help forum
, commenter threads sprouted with titles like, "WP7 Stuck
on Step 7 of 10, How long should this update take?" and "Update error with
Optimus 7." Many affected users seemed to be reporting stalls when the update
reached either Step 6 or 7 of 10.
investigating reports related to the Windows Phone update process," a Microsoft
spokesperson e-mailed to eWEEK Feb. 22, "and will provide additional
information and guidance as it becomes available."
claims that Windows Phone 7 is selling at a rate comparable to other
first-generation smartphone platforms, but the exact number of devices reaching
consumers' hands remains unclear. At the end of January, the company confirmed
that manufacturers had sold some 2 million Windows Phone 7 units to retailers.
Analytics firm Flurry noted an uptick in third-party developers starting
Windows Phone 7 applications the week that Microsoft and Nokia announced
Windows Phone 7 would appear on the latter's smartphones, probably by sometime
At the Mobile
World Congress in Barcelona, Microsoft announced further Windows Phone 7
updates for the second half of 2011, including multitasking, Twitter
integration with the platform's "People" Hub, and Office document sharing and
storage via Windows Live Skydrive. The company will also add an Internet
Explorer 9 Web browser to the platform.
we've had a strong start, it's important for us to accelerate our innovation
and deliver it to more customers than ever before," Andy Lees, president of
Microsoft's Mobile Communications Business, wrote
in a Feb. 14 posting on the Windows Phone blog
. "Our recently announced
partnership with Nokia is a significant next step in this journey."