Microsoft is resuming its Windows Phone 7 software update for Samsung smartphones, which it had suspended after reports of technical glitches and stalls.
Microsoft is resuming its
latest Windows Phone 7 software update to Samsung smartphones, which it had
pulled in the wake of users reporting technical glitches.
"Starting today, we plan to resume rolling out the February
update to Samsung phones," Michael Stroh, a writer for Microsoft's Windows
in a Feb. 23 posting on The Windows Phone Blog
. "Meanwhile, we're
continuing to dispatch the update to other Windows Phone models. As has been
the case, the software patch is being sent out on a rolling schedule."
Moreover, Microsoft's engineering teams have apparently
"pinpointed and fixed problems" causing some Windows Phone 7 devices to stall
in mid-update, Stroh wrote, adding: "We apologize again for the delay and
continue looking for ways to improve the update process."
Microsoft had originally described the update as a "smaller
infrastructure update that will help future updates," including one scheduled
for the first two weeks of March that will add cut-and-paste and faster
mobile-application loading. "While it may not sound exciting, it's important
because it's paving the way for all future goodie-related updates to your
phone," Stroh wrote in a
Feb. 21 posting on the Windows Phone Blog
Within a day of the update's rollout, however, users began
reporting it stalled their smartphones. The company's Windows Phone 7
sprouted with commenter threads about the issue, bearing titles
like, "WP7 Stuck on Step 7 of 10, how long should this update take?" and
"Update error with Optimus 7." Samsung customers in particular seemed to be
affected by the issue.
Microsoft then went into damage-control mode, claiming in a
corporate blog posting that only 10 percent of users' smartphones had stalled
because of the new software. "Has the update process gone perfectly? No-but few
large scale software updates ever do, and the engineering team here was
prepared," Stroh wrote in that Feb. 23 missive, also claiming that some "90 percent
of people who've received an update notification have installed the new
software patch successfully."
He also claimed that, of the other 10 percent whose
smartphones had stalled or outright bricked, "nearly half failed for two basic
reasons-a bad Internet connection or insufficient computer storage space."
Microsoft also suspended the update for Samsung smartphones while its engineers
worked to fix the issue.
Windows Phone Update requires space on a PC to create a
backup image of the user's smartphone, in addition to downloading the update.
Microsoft is planning a series of updates to Windows Phone 7
for the second half of 2011, including multitasking, Twitter integration with
the platform's "People" Hub, and Office document sharing and storage via Windows
Live Skydrive. Internet Explorer 9 will also be added to the platform at some