Microsoft is reportedly experiencing some Windows Phone 7 updating issues with Samsung devices, echoing problems that occurred this year.
Microsoft may be experiencing some additional issues with
its Windows Phone 7 updates.
"We've temporarily stopped sending updates to [Samsung]
Omnia7s," Michael Stroh, a writer for Microsoft's Windows team, wrote April 28
in the comments section of The
. "The team discovered a technical issue with the update
package for this model. The work of fixing and testing the package is nearly done,
and the team hopes to resume update deliveries soon."
In February, Microsoft
rolled out a minor infrastructure update for Windows Phone 7, designed to pave
the way for future updates. Within days of that update's rollout, however,
users began reporting it stalled their smartphones. The company then went into
damage-control mode, claiming in a corporate blog posting that only 10 percent
of users' smartphones had stalled because of the new smartphones.
Eventually, Microsoft's engineering teams pinpointed the
problems that caused Windows Phone 7 devices to stall in
mid-update-particularly ones built by Samsung. By March 2, the company
announced that it would resume issuing the February update to smartphones built
by the manufacturer; that same month, it also issued a chart detailing the
update status for Windows Phone 7 smartphones in the United
Now, Microsoft is apparently grappling-again-with some
updating issues related to Samsung smartphones. In addition to the Samsung
Omnia 7, Microsoft has also zeroed in on the Samsung Focus as a potential
"In the last few days, the team has seen reports from a
handful of Focus owners in the U.S. who haven't received an update notification
yet," Stroh wrote. "They're looking into the situation, but I'm afraid there's
not much to report yet. As soon as there is, I'll post it."
Microsoft's more recent "NoDo" update introduces
cut-and-paste functionality in addition to faster app-loading and some bug
fixes. Further systemic updates are expected later in 2011, as the company
seeks to buttress Windows Phone 7's capabilities in the face of fierce
competition from Google Android, Apple's iOS, and Research In Motion's BlackBerry franchise.
Even as Microsoft seeks to gain additional market share in smartphones, though, it faces something
of an uphill battle in consumer adoption, at least according to new numbers
from The Nielsen Company.
According to a recent Nielsen survey, for the period between
January and March, some 31 percent of consumers indicated they wanted an
Android smartphone as their next device, up 26 percent from the firm's
July-September 2010 survey. While Apple's iOS scored 30 percent (down from 33
percent) and RIM's BlackBerry came in third at 11 percent (down from 13
percent), the combined Windows Mobile/Windows Phone 7 scored 6 percent (a
downtick from 7 percent).
Those numbers roughly paralleled with those from research
firm comScore, while suggested that Microsoft held 7.7 percent of the
smartphone market at the end of February. Smooth and rapid updates could help
raise that adoption rate-and it remains to be seen whether some snafus in those
updates end up having the opposite effect.