Enterprise Mobility: Mobile Carrier Policies Harm Customers: 10 Reasons Why

By Don Reisinger  |  Posted 2011-07-27 Print this article Print
The Death of Unlimited Data?

The Death of Unlimited Data?

When Verizon announced that it would no longer support unlimited data, it started looking like the concept of unlimited data was endangered in the entire mobile industry. Currently, only Sprint has unlimited data, and in a recent interview, Sprint CEO Dan Hesse said that might eventually change. How unfortunate that would be. The Internet is vastly important to the daily lives of individuals. Having gotten customers addicted to having access to unlimited amount of data, the carriers are now charging customers a premium for high-volume data access.
On July 21, AT&T announced another strong quarter. The company said that it generated revenue of $31.5 billion during the period and saw its wireless subscribers grow by 1.1 million to hit 98.6 million. Once again, AT&T has proved that it knows how to attract customers and generate boatloads of cash off of them. However, that success is a double-edged sword for AT&T. On one hand, the company is appealing to investors that want to maximize their investments. But for customers who are seeing subpar service and high fees each month, it's a problem. Of course, AT&T isn't alone. Verizon, Sprint and T-Mobile are all guilty of delivering a quality of service that is not fully worth the high fees they are charging customers. In many ways, those carriers often seem to be doing more to hurt consumers than help them. In the following slides, some of those ways in which carriers are hurting customers will be outlined. Wireless service providers have always been criticized. But as of late, things have gotten especially bad. It's time to highlight how they're disappointing customers. Flip through the following slides to find out how.
Don Reisinger is a freelance technology columnist. He started writing about technology for Ziff-Davis' Gearlog.com. Since then, he has written extremely popular columns for CNET.com, Computerworld, InformationWeek, and others. He has appeared numerous times on national television to share his expertise with viewers. You can follow his every move at http://twitter.com/donreisinger.

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