Mobile-Device Management Software: The IT Pro's New Best Friend
NEWS ANALYSIS: Enterprises typically support multiple mobile-device platforms, but managing them is a major challenge. Here's what enterprise IT managers need to do to maintain control over their mobile assets.Supporting, maintaining and accounting for mobile technologies-whether a laptop, smartphone or, now, a tablet-has never been easy for enterprise IT managers. Take the laptop, for instance, one of the first devices that left the corporate walls with road warriors, salespeople and executives on the go. At first, laptops weren't always connected to the Internet, so they were more difficult to manage than a fleet of connected, corporate desktops. During this time, companies began developing IT management software to keep track of the always connected, corporate LAN PC fleet. Since laptops weren't always connected, IT managers began using this new software to update, monitor and account for employees' laptops.
However, as the laptop became ubiquitous, and software companies developed better applications to keep track of them, watching after laptops-and what data could be downloaded or uploaded from them-became easier.
- The ability to manage the employee's new mobile lifestyle (Think: "How do I maintain the software on all these devices, provide access to the enterprise servers and synchronize personal information as well?")
- The ability to ensure full lifecycle management and support across a range of different devices-smartphones, laptops and tablets-and multiple operating systems. (Think: "Mobile devices are continually being certified, retired and replaced and maintained in a not-always-connected environment.")
- The ability to provide the right technology to manage applications, as well as the distribution of documents across an entire organization. (Think: "We now have more applications, more documents and more ways for employees to access them.")