The head of U.K. carrier O2 apologized to London customers who faced service issues this year, due to what's being blamed on an abundance of bandwidth-devouring iPhone users. O2 said it's working with Nokia Siemens, Apple and also RIM to find solutions.
New York and San Francisco
aren't the only cities
filled with bandwidth-devouring iPhone users, according to the Financial Times.
On Dec. 29, Ronan Dunne, head of mobile carrier O2, apologized to customers
for service issues-such as not being able to place calls-that were caused by
enormous demand for data services in England's
"Where we haven't met our own high standards then there's no question, we
apologize to customers for that fact," Dunne told the Financial Times. "But it
would be wrong to say O2 has failed its customers en masse."
Dunne told FT that O2 is pursuing three fixes for its bandwidth challenges:
the installation of 200 additional mobile base stations; the pursuit of
software modifications with infrastructure supply partner Nokia Siemens
Networks; and working with handset manufacturers such as Apple and Research In
Motion to learn about applications that place particularly heavy demands on a
In the United States,
iPhone provider AT&T has also faced criticism for bogging under
precedent-setting demands on its network. On Dec. 28, AT&T even momentarily stopped selling new
iPhones to customers in the New York City area
, with a customer service
representative reportedly telling a reporter at The Consumerist blog, "You
don't have enough towers to handle the phone."
On Dec. 13, The New York Times
reported that the iPhone's design, and not the AT&T network, may actually
be the cause of the service issues, and that AT&T simply wasn't saying so,
for fear of alienating its valued partner.
"Too often, Apple gets a free pass from those that only look at the good the
company has done, rather than some the poor decisions it has made," eWEEK reported Dec. 14, offering additional reasons
for why blame may more properly be placed on Apple than its carrier partners
Reportedly, O2 customers faced service issues earlier in the year, though
Dunne said performance had begun to improve by December.