RIM BlackBerry customers in North America are experiencing e-mail service problems, as of Dec. 17, Bloomberg is reporting.
Research In Motion is reporting that some customers using
its BlackBerry smartphones in North America are experiencing problems with
their e-mail service, according to a Dec. 17 report from Bloomberg
The problem doesn't extend to phone or Web-browsing capabilities,
and the outage is reportedly not specific to a carrier but is affecting all
customers using RIM's browser-based e-mail service, versus a corporate
server, Jeffrey Nelson, a spokesman for Verizon Wireless, told Bloomberg.
Technicians are reportedly hurrying to fix the problem.
"RIM has isolated and resolved the issue that was
impacting some BlackBerry customers earlier this morning," RIM told eWEEK in a statement, just before 1 p.m. "Some
customers may still experience delays as e-mail queues are processed.
RIM is continuing to investigate the cause of the issue and apologizes
for any inconvenience."
RIM suffered outages in April 2007 and February 2008, after which
RIM co-CEO Jim Balsillie told eWEEK, "It
shouldn't have happened, and it won't happen again
It wasn't a corruption of any form of the infrastructure, and that's very
important. It shouldn't have happened, and it won't happen again."
outage was said to be due to a service upgrade
BlackBerry devices have been called the "gold
standard" for enterprise-secure mobile e-mailing, though according to RIM,
its users are now equally divided between enterprise and consumer users.
Earlier this month, consumer-poller BrandIndex
showed consumer satisfaction levels with the BlackBerry brand to be on the rise
EDITOR'S NOTE: This story has been updated to include a statement from RIM.