Smart Phones and Mobile Devices in the Office: Who's Using, Who's Paying?

Who’s Using What?

Information workers: Sales, IT, managers and others use information applications to deliver real-time data as well as the plethora of e-mail, calendar and portal access applications.

(multiple devices, limited control for IT)

Task workers: Supply chain personnel, medical personnel, manufacturers and others use line-of-business applications on a single device such as inventory scanners and data entry tablets.

(single devices, significant IT control)

Wannabes: The rest of us. We use multiple devices to access e-mail, calendar and PIM (product information management). Basic portal access both officially and unofficially for work and personal uses.

(multiple devices, limited control for IT)

The Smart Phone in the Workplace

57% - Work-related phone calls

48% - Checking work e-mail

42% - Accessing Internet/work intranet for work-related information

35% - Only for personal purposes

Who Pays?

Voice Services

69% - Employees

23% - Employer

8%   - Co-share between employee and employer

Data Services

59% - Employee

34% - Employer

7%   - Co-share between employee and employer

SOURCE: Forrester Research

For more on the emerging mobile work force, click here.