Wireless 'Bill Shock' Deal Will Help Businesses as Well as Consumers
News Analysis: While the primary goal of the so-called "bill-shock" agreement is to protect consumers from getting unexpectedly high wireless bills, it also benefits business users and could save your company a lot of money.The agreement that the CTIA and Consumers Union put together with the Federal Communications Commission to alert customers when they're about to run up a huge bill will help protect against what the groups call "bill shock." This phenomenon occurs when you exceed the limits on calling minutes, text messages or data use, and as a result, rack up huge bills for the overage. Not only are some of these overages huge, but in many cases, they're also completely unexpected and can cause hardship for consumers. In reports to the FCC, consumers have told about situations in which their children have exceeded the limits without their knowledge. In another instance, a woman traveling on a Caribbean cruise left her phone turned on, and that resulted in huge data charges as her Android phone polled repeatedly for new email and received text messages.
The CTIA is making new rules in the organization's "Wireless Consumer Usage Notification Guidelines," which will become part of the CTIA's Consumer Code for Wireless Service. CTIA members must agree to the consumer code. All four of the major U.S. carriers are members and have already agreed to implement the notifications.