The Apple iPhone 3GS topped Consumer Reports’ newest smartphone ratings,
according to the blog of the no-nonsense magazine that Americans have trusted
for its unbiased reviews since 1936.
The iPhone 3GS was not, however, a runaway winner, with the keyboard-boasting
Palm Pre following close on its heels.
“The phones vary significantly in how they achieve their high scores,” wrote
Paul Reynolds on the blog. “The iPhone 3GS edged out high-scoring competitors
such as the Palm Pre and BlackBerry Storm thanks to a superior display,
reinforced by top-notch multimedia, navigation, Web browsing and battery life.”
However, he continued, “The Pre, the Storm and other BlackBerry models bested
the iPhone in messaging, and the Pre, with its new deck-of-cards handling of
multiple applications, is a superior multi-tasker.”
Testing smartphones this year caused Consumer Reports to rethink its measures,
Reynolds explained. To better emphasize the differences he detailed above, he
said Consumer Reports has added more attributes to its ratings system.
Additionally, it put more emphasis on display, ease of navigation, and
multimedia and messaging capabilities, and reduced the ratings weight of talk
time and voice quality.
“The iPhone 3G and some other older phones have moved up due to these changes,”
wrote Reynolds, “while others, including the Samsung Blackjack II and
BlackBerry Pearl Flip, have dropped in their ranking.”
Consumer Reports has also stopped testing smartphones for “sensitivity,”
deciding that the real-life reception experience of each phone can no longer be
accurately re-created.
The editors are keeping it in mind, though, as
well as how to more thoroughly evaluate phone speed, versatility, operating
systems and third-party applications. Reynolds explained that “smartphones are
among the most complex products we test,” and he encouraged readers to offer
their feedback.
Regarding the winner, the iPhone 3GS, in a “video shootout” the editors
commend its speed—both on the Web and in apps—as well as its voice control
features, the Spotlight search, improved camera and updated software, which
finally makes cut and paste possible, among other features.
The Palm Pre was called “a true multi-tasker,” and its touch-screen was
described as “one of the best we’ve ever seen.” Plus, Sprint’s service offering
for the Pre, compared with AT&T’s for the iPhone 3GS, was said to make the
Pre the easier of the two on consumers' wallets.
Consumer Reports Rankings are available
on its Website to subscribers. The iPhone recently also
topped a smartphone satisfaction study by J.D. Power and Associates.
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