How to Unplug and Still Play

 
 
By Peter Coffee  |  Posted 2001-02-12 Email Print this article Print
 
 
 
 
 
 
 

With the entire pacific Northwest region now facing power problems, long-standing preparedness guidelines for earthquake-prone Southern California are becoming excellent IT advice.

With the entire pacific Northwest region now facing power problems, long-standing preparedness guidelines for earthquake-prone Southern California are becoming excellent IT advice.

Standby power supplies, backup offsite systems (we mean way offsite—say, in Kansas), and fallback technology (radio and telephone/fax as well as IT-based communication portals) should all be part of an IT administrators arsenal. If companies were prepared for the 72-hour "on your own" period that could follow a major earthquake, a 2-hour rolling blackout would be merely a useful test.

Expensive? Compared with what? Compared with lost revenue in the short term and lost goodwill that may never be regained, IT continuity planning and resources are a bargain. It cant be said enough: IT isnt about cutting costs; its about keeping pace with the ever-higher levels of economically viable service that customers have quickly learned to expect.

When the situation gets challenging, make it an opportunity to differentiate with superior service—not an occasion for excuses.

 
 
 
 
Peter Coffee is Director of Platform Research at salesforce.com, where he serves as a liaison with the developer community to define the opportunity and clarify developers' technical requirements on the company's evolving Apex Platform. Peter previously spent 18 years with eWEEK (formerly PC Week), the national news magazine of enterprise technology practice, where he reviewed software development tools and methods and wrote regular columns on emerging technologies and professional community issues.Before he began writing full-time in 1989, Peter spent eleven years in technical and management positions at Exxon and The Aerospace Corporation, including management of the latter company's first desktop computing planning team and applied research in applications of artificial intelligence techniques. He holds an engineering degree from MIT and an MBA from Pepperdine University, he has held teaching appointments in computer science, business analytics and information systems management at Pepperdine, UCLA, and Chapman College.
 
 
 
 
 
 
 

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