Why Enterprises Customize

By Matthew Hicks  |  Posted 2005-05-31 Print this article Print

About six years ago, Seattle-based Perkins Coie deployed desktop search software from ISYS. Part of the firms attraction to a specialized tool was the ability to customize the engine, Driggers said. For example, the firm uses a document numbering system that makes extensive use of embedded punctuation in the numbering scheme. Typical Web search engines treat such punctuation as a space rather than recognizing the number scheme, Driggers said.
"Theres no way that you can customize those sorts of things with these generically delivered desktop search products," Driggers said.
A report released in April from the University of Wisconsin E-Business Consortium ranked desktop search tools. (Download the PDF here.) The top three overall were from Copernic Technologies Inc., Yahoo Inc. and Wizetech Software. But when ranked based on enterprise readiness, Copernic, ISYS and Yahoo topped the list. For enterprises, Copernics desktop search technology is part of an offering from Coveo Solutions Inc. X1 is the technology behind Yahoos desktop search application. Wild cards in desktop search are the major desktop operating systems. Apple Computer Inc. already has built an advanced desktop search called Spotlight into its newest Mac OS X release. Microsoft also has promised search improvements for Windows, though it remains unclear how extensive a role desktop search will play in Longhorn. Desktop search also could become subsumed in larger enterprise search efforts, Feldman said. Already, search vendors such as Autonomy Corp. have added desktop components onto their broader offerings. "My own feeling is that standalone desktop search in the next 10 years is going to become more a part of an enterprise work environment," Feldman said. Check out eWEEK.coms for the latest news, views and analysis on enterprise search technology.

Matthew Hicks As an online reporter for eWEEK.com, Matt Hicks covers the fast-changing developments in Internet technologies. His coverage includes the growing field of Web conferencing software and services. With eight years as a business and technology journalist, Matt has gained insight into the market strategies of IT vendors as well as the needs of enterprise IT managers. He joined Ziff Davis in 1999 as a staff writer for the former Strategies section of eWEEK, where he wrote in-depth features about corporate strategies for e-business and enterprise software. In 2002, he moved to the News department at the magazine as a senior writer specializing in coverage of database software and enterprise networking. Later that year Matt started a yearlong fellowship in Washington, DC, after being awarded an American Political Science Association Congressional Fellowship for Journalist. As a fellow, he spent nine months working on policy issues, including technology policy, in for a Member of the U.S. House of Representatives. He rejoined Ziff Davis in August 2003 as a reporter dedicated to online coverage for eWEEK.com. Along with Web conferencing, he follows search engines, Web browsers, speech technology and the Internet domain-naming system.

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