IT Security & Network Security News & Reviews: 10 Ways to Give Your System Administrators a Break

By Fahmida Y. Rashid  |  Posted 2011-07-29 Print this article Print
Reboot Your Computer

Reboot Your Computer

Many issues, such as applications not launching, not being able to reach Websites or getting certificate errors, can be fixed by restarting your computer. Try it before crying malware.
System administrators have a difficult job. They have to keep track of what users are doing, what applications are running and what information is leaving and coming into the corporate network. Despite repeated reminders, users click on links or open suspicious attachments requiring the administrators to intervene to contain the infection and clean up the mess. If employees, even if it's the CEO, are uploading sensitive files to Google Docs to be able to access them from home, that's a breach to worry about. Sometimes, users are so readily convinced the problem is with the network, the computer or that a problem is due to a virus infection that they don't bother taking simple trouble-shooting steps to see if there really is a problem at all. Kaspersky Lab passed along the following tips to eWEEK on things users can do before picking up the phone or sending an "SOS" email to that overworked system administrator. If it's necessary to call for help, don't hesitate, but keep in mind the following tip from the team: "Don't follow up your 'Help' email with a phone call—we see it—and don't abuse the 'High Importance' mark. Better yet, use the little-used 'Low Importance' mark."

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