McAfee pledges to reimburse "reasonable expenses" incurred due to last week's release of a flawed security update.
McAfee is offering to repay customers whose Windows PCs
were crippled by a buggy update issued last week.
According to a statement
on its Website
, the company will reimburse affected customers and make
them eligible for a two-year extension of their existing McAfee subscription
free of charge.
"If you have already
to repair your PC as a result of this issue, we're committed
to reimbursing reasonable expenses," the company said in a statement. "Steps to
process your reimbursement request will be posted in the next few days."
IT operations were disrupted for a number of organizations April 21 when
McAfee released a DAT file update for its antivirus security software. The
update was meant to address an attack targeting Windows PCs, but instead crippled computers running
Windows XP Service Pack 3. McAfee said that only half of 1 percent of its
corporate customers and an even smaller percentage of users of its consumer
products were impacted by the situation.
who were, however,
faced a Blue Screen or DCOM
error and repeated shutdown messages.
The company advised affected users to call a toll-free support number
for their country and seek help from McAfee technicians. McAfee has
also made the software
fix available here
, and offered to express deliver a CD to affected
users upon request.
"If you are one of a small percentage of McAfee's consumer customers who has
an inoperable or severely impaired PC as a result of the faulty file released
earlier this week, we want to sincerely apologize for the inconvenience," the
company said. "Our immediate priority is to get you back up and running."