Any Device, Anytime, Anywhere
You guys did a serious upgrade of the BigFix platform with Version 7.0.Tell me how you plan to leverage that looking at 2008? Part of our vision in terms of BigFix-and this isn't just through 2008 but probably for the next three to five years-one of our strategies is 'any device, anytime, anywhere.' We already support a large number of [OS] platforms, so Windows 95 through Windows Vista, Mac OSX all the way up to 10.5 Leopard, AIX, HP-UX, Solaris 2.5 all the way up to 10, Red Hat Linux ... so part of what we're doing is expanding our footprint in an organization so that they have a very pervasive view across what is a very heterogeneous IT environment. And then we are also planning to look at, well, How can we provide that same level of visibility against storage devices and networking devices and SCADA [Supervisory Control and Data Acquisition] or manufacturing devices?And I think why this is going to be important in 2008 ... I believe that was spurred on by what we're seeing with the iPhone, which is a device that is far more than just being used for e-mail and calendaring. We're entering an era where these handheld devices, pushed by essentially a consumerization of IT, will have storage capacity and application usage that goes beyond just e-mail and calendaring. So you are going to see IT organizations struggling: How do we manage these new devices? How do we look at security polices around them? How do we look at distributing and enforcing configurations on them? How do we ensure that they are running the right applications? How do we manage these things? There are really two camps right now. One camp is saying you need a separate infrastructure ... that is extremely costly for an organization to deal with. They essentially need to create a mirror or parallel IT organization to handle those devices. What is far more likely ... is mobile device management is really something [customers] need to look at internally, and [customers] need to integrate it and unify it with my traditional IT operations. So the guys who are responsible for doing desktop and laptop support, those guys also need to be responsible for mobile device support. What will make the silo between IT management and security folks go away? It's not that the silo's going away; what it is [is] job responsibilities will change and organizations will need to look at security and systems management as IT initiative[s]. What will happen, though ... what used to be siloed security tasks are becoming more operationalized and run by the IT operations teams and the security team [needs] to focus on more of the security policy definition, on the auditing aspects of what IT does. There's a couple things that make me think this way. There is a cost initiative here. Just the cost of managing separate infrastructures that have overlapping capabilities from security and operations is putting a huge drain on IT budgets, and the reality is that IT budgets are not increasing at a rate that can support the expansion of agent technology.
I think 2008 is when we are going to see a tipping point for mobile device management, and we are delivering in Q1 our agent support for Windows Mobile 5 and 6 as well as Windows CE, which provides basically full command and control over mobile devices integrated into the BigFix platform. So an IT organization has the ability with the same console, with the same agent technology, with the same platform, with the same reporting infrastructure, to report against Bob in accounting's laptop and Bob in accounting's Windows Mobile device or BlackBerry or whatever the IT device is.