Costs, Payoff of Implementing
RSA Sign-On Manager"> One of the oldest complaints often made against SSO products is that they are costly and difficult to implement. Implementing RSA Sign-On Manager wasnt a cakewalk, but it was easier than Lynd and his staff thought it would be, he said."Our implementation was up, and we had sign-on templates for nearly 20 applications done in just about two weekscreating the templates was much easier than we thought it would be." The payoff has been improved user productivity, reduced support costs and an improved ability of IT to respond to external audit and report requests. Lynds team gauged user sign-in time at offices around the world. Based on these observations, they determined that the average user spent between 5 and 7 minutes logging in, Lynd said. Because the company bills by the hour, each employee minute can be valued. "With 1,200 employees, that number grows pretty quickly," Lynd said. In addition, RSA Sign-On Manager 4.5s IntelliAccess feature, which allows users to gain access to protected resources by answering a set of personal questions correctly, means that Hudson Advisors has significantly reduced help desk calls for password resets while maintaining secure access. Lynd also noted that the support provided by RSA and Hudson Advisors technology implementation partner, Dynetech Corp., was a key factor in the success of the SSO project. "Unlike some other vendors we tried to work with, when we had problems and we went to RSA, both the local office as well as RSA corporate worked hard to solve the problems," Lynd said. Hudson Advisors is counting on this continued support, Lynd said, to ensure the success of the firms plans to further expand the use of SSO. Labs Technical Director Cameron Sturdevant can be reached at email@example.com. Case file
Company Hudson Advisors
Location Based in Dallas; more than 30 offices worldwide
Problem Token problems in two-factor authentication system prompted a general re-evaluation of the companys user authentication methodology
Solution RSA Sign-On Manager 4.5
Tools Microsoft Corp.s Systems Management Server and Active Directory, RSA key fob tokens
Whats next RSA Sign-On Manager 4.5 rollout to Hudson Advisor offices in Asia
Source: eWEEK Labs reporting
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"Our application group, which deals with traditional client/server, third-party and Web apps, and the infrastructure group, did separate testing and then conferenced together on the final product pick," Lynd said.