Motorola Mobility's troubles with the Android Honeycomb-based Xoom tablet continue as nearly 100 WiFi Xoom devices were accidentally resold with user data on them.
Mobility (NYSE:MMI) Feb. 3 said that it failed to wipe some user data from
roughly 100 out of a batch of 6,200 Motorola Xoom WiFi tablets that were
refurbished and resold via daily deals Website Woot between October and
owners who performed a factory data reset before returning the device were not
impacted by this data exposure.
warned the user data could include information users previously stored on the
10.1-inch Android slate, including user names and passwords for email and
social sites, such as Facebook and Twitter, as well as other Websites and
applications that require user credentials. The data could also include objects
stored on the machine, including documents and photographs.
this matter likely affects only a small number of refurbished units, Motorola
has a strong commitment to its consumers, and is proactively responding to
mitigate any risk to its customers," the company said in a statement
is committed to rigorous data-protection practices in order to protect its
customers, and will continue to take the necessary steps to achieve this
encourages customers who purchased a refurbished Xoom WiFi tablet from Woot.com
between October and December 2011 to visit motorola.com/xoomreturn or to call
Motorola Mobility customer support at 1-800-734-5870 to determine if their
tablet is affected.
risks associated with the possible compromise of user data from previous Xoom
owners, Motorola said it is offering customers who purchased and returned a
Xoom WiFi tablet to a number of retail outlets a complimentary two-year
membership of Experian's ProtectMyID Alert credit-monitoring service.
have purchased those tablets from Amazon.com, Best Buy, BJ's Wholesale, eBay,
Office Max, Radio Shack, Sams Club, or Staples and a few other independent
retailers between March and October 2011
suggested Xoom owners who gave up their tablet for resale to contact Experian
at 1-866-926-9803 to sign up for the protection service, and to change their email
and social media passwords.
February, the Xoom was the first Android tablet based on Google's Honeycomb
operating system, a build the company tailored for the screen size and
resolution of tablets.
never took off; Motorola said
it sold only 1 million tablets for
all of 2011. Apple sold 15.4 million iPads in the fourth quarter alone.
awaiting word from U.S. and European regulatory bodies on whether or not they
will bless the company's planned $12.5 billion bid to merge with Google.