Sticking to His Guns
Sticking to His Guns In the early 1990s, Gambaro couldnt get the backup center approved on his own, but the NYBOT board commissioned a study on the idea by Deloitte & Touche. Deloitte supported Gambaros arguments and added a key financial element: NYBOT would lose $350,000 a day and its customers would lose $3.5 million a day, if its Trade Center base went down."It was an adjustment coming here and Im still getting used to it," says Vito Moscato, 71, a reporter on the floor who matches up trades in the pits. Hes worked for NYBOT since 1957. "Were just lucky to be here." The Long Island City site wasnt always viewed as an oasis. Even after getting approval from top management to fund the disaster recovery site in 1995, Gambaro was questioned nearly every quarter over whether the NYBOT, then known as the Coffee, Sugar and Cotton Exchange, needed a backup trading floor at a cost of $200,000 a year. Gambaro, a former member of the U.S. Army Rangers, a small, highly trained unit used for special operations and reconnaissance surveillance, stuck to his guns. The site now costs about $330,000 a year to keep idlean expensive insurance policy. It costs $1.2 million to operate as a full-fledged trading floor. "The board spent the money on it, but the challenge was keeping it as time wore on. The argument was that you never die until you cancel your life insurance," says NYBOT President and CEO Charles Falk. But paying for the space was not all that NYBOT did to keep ready. Every six months NYBOT members and staff drilled, testing procedures for moving operations to the alternate site in case of disaster. The exchange also tested the backup site every three months. Such a test was scheduled for Sept. 18, 2001. The continuity plan was about half the size of the Manhattan phone book, and designated which employees were to report to the backup site and which ones were to work from home. The plan accounted for everything except for the complete loss of Four World Trade Center. Yet that was the emergency actually faced. Initially left with two trading pitscircular areas where traders swap contractsand a mere 6,000 square feet of space at the Long Island City facility, NYBOT shortened trading sessions of four to five hours down to 90 minutes and made traders rotate shifts. Later, NYBOT spent $5 million to double the size of its Long Island City location to allow for cocoa, orange juice and sugar trading, and it added a trader lounge. Before trading got started on Sept. 17, a Saturday test run revealed the telephone switch serving the Long Island City site didnt work properly. In a city where connections count, it was lucky that a Gambaro cousin worked in former Mayor Rudolph Giulianis administration, which had designated opening the NYBOT one of its priorities along with the New York Stock Exchange and New York Mercantile Exchange. Gambaro contacted Verizon through Giuliani to get the switch fixed that Saturday. NYBOT also bought 250 cell phones for its traders, as insurance. Learn more about Verizons own challenges in getting their offices in downtown New York back up and running. Verizon got the switch running, but once trading opened, it became clear the Long Island City phone system was still a handicap. Traders were each using two phones to conduct businessbut were used to four to six phone lines each. The newly repaired Verizon switch would melt down if more lines were added. After a quick call, Giulianis administration arranged for an Army helicopter to lug a new 1,200-port Siemens switchroughly the size of a computer rackfrom St. Petersburg, Fla., to New York. It took four days to install the switch, much faster than the usual 30 to 60 days, says Gambaro. By time trading opened Sept. 24, traders had booths with six phone lines as requested. Now, the move back downtown means Moscato will have an easier commute from Bayonne, N.J., and can avoid the New York City subway system. At NYBOTs new home, employees like Moscato will have the opportunity to use technologies that were introduced at the backup site, but havent been adopted widely. For example, NYBOT is encouraging its members to use a wireless handheld system to make trading more efficient.
The foresight to create a backup trading floor and business continuity plan has made Gambaro, former chief information officer at NYBOT, almost a celebrity in technology circles. Gambaro has endeared himself to floor traders, who have been able to feed their families because of his tenacity.