NetSuite has integrated CyberSource Decision Manager into the end-to-end order processing-management system of its cloud-based ERP platform to make it easier for customers to screen fraudulent transactions.
NetSuite has integrated CyberSource's fraud management software into its
cloud-based ERP (enterprise resource planning) platform.
Customers using NetSuite's cloud-based financials/ERP software suite to
process their e-commerce transactions now have the option to have all orders
automatically screened by CyberSource Decision Manager to detect fraud,
NetSuite said. Fraud screening is fully integrated into NetSuite's order-management
process, which handles Web stores, order submission, payment processing, order
fulfillment and invoicing, the company said.
Netsuite offers a cloud-based financials/ERP platform "for running your
business more effectively," David Geilhufe, program manager of NetSuite.org, a
corporate citizenship program that provides social enterprises discounted
access to NetSuite software, told
eWEEK.
The suite includes accounting, ERP for inventory management, CRM
for keeping track of customers, and e-commerce functions, he said.
Fraud can be a "drag" on e-commerce operations, as businesses suffer losses
from
unrecovered
shipments and chargeback fees, NetSuite said. This partnership gives
businesses the tools to "combat fraud," said Gary Wiessinger, NetSuite vice president
of Product Management.
Merchants using NetSuite can turn on fraud screening for its e-commerce
transactions by clicking on a single checkbox, NetSuite said. Once enabled, the
new order-screening process, powered by CyberSource Decision Manager,
automatically screens each order against more than 200 validation criteria,
including IP geolocation, phone number lookup, multi-merchant transaction
history, global delivery address validation, and device fingerprinting,
NetSuite said.
Merchants can build their own rules based on the built-in library of
pre-defined criteria using a simple Web-based dashboard interface. The scoring
system can be easily configured to use the custom rules, NetSuite said.
Businesses can be alerted when products are being sold in unusual quantities to
an individual, or if an
individual
has multiple identities, which might be an indication of the buyer
reselling the product on the gray market, for example. The rules can also be
configured to be time-sensitive and take into account the time of day, day of
week or calendar date when the order was placed.
Orders that do not meet the screening rules are placed on "hold" for manual
review. The built-in case-management system allows businesses to see all
flagged orders and relevant information on a single screen to speed up
reviews. Data from the order-management system can also be exported into
the CRM component, according to NetSuite.
Orders that don't trigger any flags are analyzed and processed
automatically, speeding up order fulfillment. The integration of CyberSource
technology into NetSuite's platform means the order-management process is safe,
secure and accurate, said Wiessinger.
A recent report from CyberSource found that
e-commerce
losses due to fraud totaled $3.3 billion in 2009. Averaging 1.2 percent of
online sales, one out of every four e-commerce orders have to be manually
screened for fraud, the report found. A fraud-management system will help
businesses minimize fraud, reduce the cost of manual fraud screenings, and
streamline and speed up order processing, NetSuite said.
While the CyberSource integration will primarily target e-commerce retailers,
customers handling other payment functions, such as payroll and invoicing,
would also benefit, said Geilhufe. The suite also provides access to
CyberSource for global bank card payment processing, he said.
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