By Andrew Garcia  |  Posted 2006-05-15 Print this article Print

Client Distribution

Does the solution include client distribution tools? Describe how they work.

Can you create .exe or .msi files for deployment using existing software deployment tools?

Is the server contact information hard-coded into the agent package, or can server assignments be changed from the console?


Does your product schedule definition updates for the primary servers and when clients check in for new definitions?

What is the typical definition size?

Describe administrative rights controls.

Large enterprises often will have multiple administrators looking after an anti-spyware solution. An RFP should gauge the granularity of access controls to ensure IT managers have only the rights necessary to administer their corner of the solution.

Can read access be set for some administrators and read/write access for others?

Can administrator access be granted to only one particular group?

Directory Integration

Does the software tie in with Microsoft Active Directory to identify existing computers, groups and organizational units?

Does the software integrate with directories other than Active Directory?

Can additional groups be created and managed outside the Active Directory structure?

Policy Control

Can client scans be scheduled for individual computers or groups of computers?

Can scans looking for subsets of threats (such as system monitors only) be run?

Can threats be automatically quarantined with the option to restore, if necessary?

Can exemptions for certain Web sites, applications or proc-esses be configured?

Can Web site blacklists be configured?


How many reports do you offer?

Describe some unique reports.

What formats can reports be exported to?

What types of alerts are available?

• In-console


• E-mail

• Syslog

• Pager

• Other (list) Licensing and Maintenance

What is the licensing cost per user per year?

Volume pricing is likely available, so you will want to have the number of seats needed in mind when developing an RFP.

Are there additional costs for server or reporting components?

Describe the standard support agreement. Is it included in the license fee?

What are the support operation hours?

Describe any premium or advanced support contract options, including pricing.

Technical Analyst Andrew Garcia can be reached at

Source: eWEEK Labs

Check out eWEEK.coms for the latest security news, reviews and analysis. And for insights on security coverage around the Web, take a look at Security Center Editor Larry Seltzers Weblog.

Andrew cut his teeth as a systems administrator at the University of California, learning the ins and outs of server migration, Windows desktop management, Unix and Novell administration. After a tour of duty as a team leader for PC Magazine's Labs, Andrew turned to system integration - providing network, server, and desktop consulting services for small businesses throughout the Bay Area. With eWEEK Labs since 2003, Andrew concentrates on wireless networking technologies while moonlighting with Microsoft Windows, mobile devices and management, and unified communications. He produces product reviews, technology analysis and opinion pieces for, eWEEK magazine, and the Labs' Release Notes blog. Follow Andrew on Twitter at andrewrgarcia, or reach him by email at

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