Readers Respond: 97 Percent Solution Fills the Bill
Readers respond to the eWEEK editorial, "97 Percent Solution Fills the Bill."In response to Jim Rapozas Feb. 20 column, "97 Percent Solution Fills the Bill for SAAS" (Tech Directions), I often wonder if the squealing and steam about five nines isnt more about setting a goal than attaining a reality. I think companies have formed the mind-set that their providers must be looking toward uninterrupted service as much as possible so that, in reality, they get the best possible experience. As a software programmer, I dont think anyone really, truly expects all software packages to be bug-free. However, very few of us would be happy if a company came out and advertised, "We are shooting for 97 percent bug-free software!" (Cue the sound of glass breaking as the stock price falls.)
Instead, they state "bug-free!" or "darn close to bug-free!" (depending on who you are), and we anticipate that there will be a few bugs but that, in general, the companies hearts are in the right place.