Page Three

By Anne Chen  |  Posted 2003-03-03 Print this article Print

: Case File"> Case File

Company: Whirlpool

Location: Benton Harbor, Mich.

  • The need Provide Web-based single sign-on to reduce the number of passwords within the organization; synchronize user names and passwords for legacy applications; reduce help desk calls

  • The solution Use an access management product to manage policies for Web-based applications tied to an LDAP server; deploy an identity management product to provision user names and passwords and allow users to reset their own passwords via a portal

  • Products IBM Tivoli Access Manager, IBM Tivoli Identity Manager, IBM SecureWay LDAP Server

  • ROI Potential savings of millions of dollars in reduced help desk calls annually

  • Whats next Tie single sign-on to human resources applications; move off VPNs

    As a senior writer for eWEEK Labs, Anne writes articles pertaining to IT professionals and the best practices for technology implementation. Anne covers the deployment issues and the business drivers related to technologies including databases, wireless, security and network operating systems. Anne joined eWeek in 1999 as a writer for eWeek's eBiz Strategies section before moving over to Labs in 2001. Prior to eWeek, she covered business and technology at the San Jose Mercury News and at the Contra Costa Times.

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