Training and Security
Step 4: Get Your Staff Up to Speed The time and cost of training end users on a new IP system will depend on the number and complexity of the telephony applications that are implemented.With a normal phone system, it costs about $100 to move a single employee inside the same office. These costs may be significantly reduced with IP because technicians can use familiar network configuration tools.End-user training costs may increase, however, depending on the number of new applications in the handset (such as directory information) and the level of integration with end-user applications such as unified messaging. Step 5: Watch Out for Viruses and Spam I.T. managers also should consider the new security concerns that an IP system brings with it. Although no viruses that specifically target VoIP telephone systems have been reported, it is only a matter of time before such a virus is released. Unwanted calls, or what weve labeled "VoIP spam," also have the potential to become a nuisance. Next page: Developing an RFQ.