ATandT tells the Federal Communications Commission that Google Voice blocks calls to health clinics, congressmen, and nuns. The telephone carrier alleges Google Voice does enable PSTN-to-PSTN calls, so regardless of how Google Voice is ultimately classified, the Commission has ample jurisdiction to order Google to stop blocking. Despite the efforts of Google and its supporters to obfuscate this issue, Google's call blocking is directly related to network neutrality, ATandT claims. Google shrugs its broad shoulders.
Google Voice blocks calls from not only sex lines and
free conference calling schemes, but from health clinics, congressmen a convent of Benedictine
nuns, according a new letter from AT&T to the Federal Communications
Commission Oct. 14.
Google Voice is the search engine's phone management service,
a Web-based application that lets users ring home, mobile and work
numbers
through one number. The app also provides text messaging and other
unified communications features, such as voicemail transcription.
While Google Voice cannot connect calls from one phone to
another, its slew of calling features comparable to those of phone carriers
makes it a target for old-line telcos looking to gum up a rival's works.
AT&T
Sept. 25 sent a letter to the FCC complaining that Google Voice was blocking
calls in rural areas. Blocking calls is a practice prohibited for phone
carriers trying to avoid so-called "traffic pumping" businesses,
where local phone carriers charge high fees to connect calls.
Resource Library:
AT&T argued that by blocking these calls, Google
reduces its access expenses, giving it an advantage phone carriers are
prevented from enjoying and thus skewering the competition principles in U.S.
network neutrality laws designed to ensure fair data flow on the Internet.
Google admitted blocking calls to adult chat services and
free conference call arbitrage schemes, contending that as a free Web
application, Google Voice is not subject to those rules forbidding call
blocking. The FCC Oct. 9
sent Google a letter requesting more information about the application, whether
it blocks calls, and how and why it does this.
Richard Whitt, Google's telecom counsel in Washington,
D.C., turned on the FCC, noting that despite AT&T's efforts to besmirch Google the issue has nothing
to do with network neutrality or rural America, but outdated carrier
compensation rules that are fundamentally broken and in need of repair by the
FCC.
Smelling blood in the water from the FCC's inquiry,
AT&T ratcheted up the attack, alleging that Google has been less than
candid about the types of calls it is blocking:
In fact, Google is blocking calls to, among others, an
ambulance service, church, bank, law firm, automobile dealer, day spa, orchard,
health clinic, tax preparation service, community center, eye doctor, tribal
community college, school, residential consumers, a convent of Benedictine
nuns, and the campaign office of a member of the U.S. House of Representatives.
Moreover, these are PSTN-to-PSTN calls, so regardless of
how Google Voice is ultimately classified, the Commission has ample
jurisdiction to order Google to stop blocking. More importantly, despite the
efforts of Google and its supporters to obfuscate this issue, Google's call
blocking is directly related to "net neutrality." Indeed, Google's
power to block calls as well as its ability to abuse its market power in
search and other services dramatically underscores why the Commission cannot
rationally exempt Google or any provider of Internet-based information
services.
How did Google respond? A Google spokesperson simply told
eWEEK:
Google
Voice is a free web application that manages peoples' existing phone numbers
and isn't subject to the regulations that govern traditional phone carriers.
Our sole intention is to isolate and restrict numbers only associated with traffic
pumping schemes, like adult chat and free conference lines, which would impact
our ability to offer Google Voice for free.
AT&T, which went on in its letter to rip Google for abuses of
power in search and other areas, is hardly a conscientious objector.
The
company has big stakes in the smartphone game carrying Apple's iPhone and Google
is cracking into this market with its Android mobile operating system, abetted
by U.S. carriers T-Mobile, Sprint and Verizon Wireless. Raising a little hell for Google seems par for the course.
What is certain is that FCC Chairman Julius Genachowski
will have to seriously consider how to treat Web applications as he seeks to
amend network neutrality laws.
VOIP & Telephony 
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