Avaya is enhancing its Avaya one-X solutions to enable businesses to improve communications with an increasingly mobile workforce.
Avaya officials are bulking up the company's Avaya-one X solutions to offer
greater communications capabilities to mobile workers.
At
its International Avaya User Group event in Las Vegas May 23, Avaya announced
the new enhancements to Avaya-one X, which include support for a wide range of
mobile devices-including Apple iPhones and smartphones running Google's Android
mobile OS-consolidation of mobile UC (unified communications) client
applications and management onto a single, virtualized server and a more
wireless options for devices running Apple iOS.
The
moves are in response to demands from customers who are looking for easier and
better ways to communicate with an increasingly mobile workforce, Nancy Maluso,
vice president for UC product and solutions marketing, said during a conference
call with analysts and journalists.
"Mobility
is now going mainstream," Maluso said, adding that such trends as the
consumerization of IT in the workplace is putting greater pressure on
businesses to find ways to improve communications with workers and partners.
Other
vendors in the increasingly competitive UC space also are pushing solutions to
deal with the issues of the growing numbers of mobile workers and the
introduction of consumer devices-such as iPhones and tablet-into the workplace.
In April,
Alcatel-Lucent
unveiled its OpenTouch suite of communications solutions that are designed
to enable users to move seamlessly between the myriad communications devices
and modes and to address the flood of consumer devices into the business world.
Craig
Walker, director of product marketing of communications solutions for
Alcatel-Lucent Enterprises, said at the time that OpenTouch will enable users
to seamlessly move between all these devices and all of these modes of
communications.
Avaya's
Maluso said her company is aggressively pushing broad device support, which
includes not only the Apple and Android-based devices, but also BlackBerry
smartphones from Research In Motion, devices from Nokia and Windows-based
operating systems.
"We
support ... the widest variety of devices in the marketplace," she said.
The
enhancements to Avaya one-X include not only the wider support, but also a new
SIP (Session Initiation Protocol) client for Apple iOS on the iPad, iPod Touch
and iPhone, which enables UC and voice over WiFi or cellular networks. In
addition, Avaya one-X offers presence status of everyone involved in the
communications session, including those participating via mobile devices,
Maluso said.
The
enhancements also include unified data-include call logs, contact lists and
voice messages-across all endpoints, and the consolidation of mobile UC client
applications, management and administration onto the single, virtualized
server, a move that reduce IT support requirements and operating costs.
Avaya
has been aggressively growing its UC capabilities over the past few years, not
only through Avaya one-X but also with its ACE (Agile Communications
Environment) platform and
Avaya
Flare Experience, which is designed to give users faster access to
everything from desktop voice and video to social media, instant messaging and
conferencing. Avaya's ACE is designed to create a single multimedia
communications middleware platform that enables greater collaboration among a
business' employees.
Maluso
said Avaya will continue to more tightly integrate Avaya one-X with ACE
services, and to leverage the Avaya Flare Experience to bring the company's
communications solutions to the widest range of devices as possible.
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