Comcast Moves PBX Into Cloud With Business VoiceEdge
Cablecaster launches a new cloud-based voice and unified communications package for enterprises that aims to replace old-school PBX and key-type voice-channeling systems.Cable telecaster and services provider Comcast, like about everybody else in the information-delivery business, is moving to the cloud.
On March 27, the business services division of the Philadelphia-based cable giant launched a new cloud-based voice and unified communications package for enterprises that aims to replace old-school PBX and key-type voice-channeling systems.
Comcast's Business VoiceEdge provides a high definition-quality voice service, a full suite of unified communications features andthanks to the nature of subscription cloud servicesa predictable monthly cost.
Telecoms are getting creative in their IT. Canada-based Mitel, in a partnership with VMware, was the first national communications provider to roll out a virtual machine-based system of this type in 2010. In systems like Mitel's, phone conversations simply become audio files in a local virtualized storage system; Comcast's is similar, but everything is kept off-premises in Comcast's cloud. With a Business VoiceEdge package, Comcast includes unlimited nationwide calling, state-of-the-art Polycom phones at no additional charge, HD audio, and advanced unified communications and mobility features, including:
- Be Anywhere: Workers can integrate their work line with their mobile device, home office or other locations to have calls follow them or push/pull them between devices without having to disconnect and then reconnect the call.
- Voicemail-to-email: Voice messages reach "anytime, anywhere" workers when away from the office or working remotely by sending a copy of the voicemail to their email.
- Telephony Toolbar: A downloadable client that enables click-to-dial and service management from within Microsoft Outlook, Internet Explorer and Mozilla Firefox.
- Business Voice Continuity: Redirect calls to back-up numbers if there is a power outage or other on-site issues to keep business operating.
- Multi-Location Simplicity and Commonality: On-net calling between sites using extensions, unified calling experience, add new locations quickly and share call handling (receptionist, hunt groups and auto attendants) across offices.