Businesses will continue expanding their use of such technologies as VOIP and UC over the next few years, according to In-Stat and Dell'Oro. By 2013, 79 percent of U.S. businesses will have deployed a VOIP solution, In-Stat said. By 2014, revenues generated in the UC space will outpace those in the larger enterprise voice market, Dell'Oro group said.
Analysts are predicting that enterprises will continue to expand their communications capabilities over the next few years.
In a report Feb. 2, research firm In-Stat said it expects that by
2013, 79 percent of U.S. businesses will be using VOIP (voice over IP)
technology, up from about 42 percent at the end of 2009.
In-Stat found that much of the VOIP deployment will occur at company
headquarters rather than at new offices, according to analyst David
"VOIP adopters have a good understanding of the cost savings
associated with VOIP, and more have oriented their limited budgets to
optimizing efficiency and savings by replacing legacy TDM
[time-division multiplexing] voice solutions," Lemelin said in a
statement. "With businesses opening up fewer new locations than we have
seen in recent years, much of this current investment is occurring at
headquarters' locations, where efficiencies and savings can be
In addition, In-Stat found that 33 percent of those businesses that
had deployed a VOIP system say they had to slow down additional
deployments because of the struggling economy, while 30 percent said
they had not changed plans.
Broadband IP telephony revenues will more than double by 2013 over
2008, with much of that growth driven by single-user applications
within an increasingly mobile and diverse work force.
In addition, hosted IP Centrex has surpassed broadband IP telephony
as the top revenue-generating carrier-based VOIP solutions, In-Stat
For its part, the Dell'Oro Group reported Feb. 2 that annual
revenues for the UC (unified communications) market will grow faster
than the overall enterprise voice space into 2014. In addition, revenue
for the total traditional PBX market will be more than $6 billion in 2014,
but will not reach the $7 billion hit in 2007.
"We believe that over the next five years, UC will disrupt not only
how vendors develop products, but also what kinds of -go-to-market'
strategies they implement," Dell'Oro Group Director Alan Weckel
said in a statement. "We believe it will take several software
generations for a vendor to incorporate the functionality needed to
become fully competitive with a UC offering in this market. This
will give existing vendors opportunity to strengthen their installed
base while giving new vendors the opportunity to enter this market."