Second Advantage of Polycom IP Phones: Interface

By Charlotte Oliver  |  Posted 2010-10-18 Print this article Print

Second advantage of Polycom IP phones: interface

Next, Polycom phones generally have a more intuitive interface than other vendor phones. For example, to find the Polycom phone's IP address, you press the "Menu" hard key and navigate through a logical sequence of menu choices such as Status > Network > IP Parameters.

On a Snom phone, the IP address is located not under the hard key labeled "Settings" but rather under the "Help" hard key-which has fooled more than one admin. Also, using a Snom phone, a user must put a person on hold before performing a transfer in most instances. One can infer this process isn't intuitive based on the (current) four videos on YouTube demonstrating it.

On the other hand, all Polycom transfers are initiated via the "Transfer" soft key or hard key. In fact, the Polycom default feature set works precisely as you would expect. The most common functions have hard keys and soft keys (and the soft keys are easy to read). The design is sensible, requiring little learning curve for new users.

Charlotte Oliver is a Systems Engineer at Junction Networks. She has been working in the telecommunications and technology industry since 1998. Prior to Junction Networks, she worked for RCN. Charlotte is a Cisco Certified Network Professional (CCNP) and Microsoft Certified Systems Administrator (MCSA). She can be reached at

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