Third Advantage of Polycom IP Phones: Hardware
Third advantage of Polycom IP phones: hardware
Polycom has also made some good hardware decisions, ensuring the materials used do not have a cheap feeling to the touch or to the ear-both of which can detract from the user experience.
In contrast, Grandstream specializes in some of the lowest cost phones and the price is reflected in the hardware. Their low and mid-range lines of phones have less sound quality and, although it's been fixed on the newer models, speakerphones on Grandstreams are often unclear.
Polycom phones are sturdy, responsive and clear. Users who experience a G.722 call for the first time may be startled by the clarity, from the handset to the speakerphone.
Fourth advantage of Polycom IP phones: software
Of course, the phone would be nothing with poor software, but Polycom phones get high marks in this category too. They have a well-documented firmware release cycle and are relatively quick to fix problems. They adhere to the SIP Request for Comments (RFCs). While a boot server is required for configuring advanced options, the hundreds of possibilities are noted clearly in the administrator's guides that are released with each major firmware release. This documentation simplifies any sophisticated deployment.