Nortel Networks is bringing single-number capabilities to its vendor-agnostic Agile Communication Environment platform, a move designed to improve worker productivity by making it easier for colleagues and customers to reach them. The Hot Desking application means that by using a single telephone number, people can reach employees whether they're in the office or on the road, and on any device.
Nortel Networks is enhancing its new vendor-agnostic communications
platform, introduced earlier this year, with an application that enables users
to give employees a single number that will reach them at any time on any
Nortel officials, who announced the enhancements to their ACE
(Agile Communication Environment) June 9, said the Hot Desking application in
Release 2 of their platform will particularly help businesses that have
telecommunications environments from multiple vendors because it integrates
with a number of third-party PBX systems.
The Hot Desking application is similar to capabilities offered by other
vendors, such as Cisco Systems via its Unified Mobility and Unified
Communications Manager software.
Using the Nortel Hot Desking tool, employees can use a Web browser interface
to get their calls forwarded to any phone. They also can do that without having
to log into a VPN (virtual private network) first, and they also don't need to
remember commands for getting calls forwarded.
Nortel officials say Hot Desking can cut telecommunications costs for mobile
workers by 10 percent and improve customer service and worker productivity
because they no longer have to miss calls going to a different phone. The
single number can enable colleagues and customers to reach the employee in the
office or on the road.
ACE Release 2.0 offers deeper integration
with IBM Lotus Sametime 8.0.2 and supports
Microsoft Windows Server and remote call control features for Microsoft Office
Communications Server 2007.
In addition, Nortel is expanding ACE's
integration with third-party vendors. The platform already integrated with
Cisco and Tandberg technologies, and now can integrate with Microsoft Outlook
and Internet Explorer. Later this year, Nortel will offer new applications,
telecom infrastructure adapters and features that will include expanded
mobility support and integration with IBM's
"The announcements today reflect Nortel's continued dedication and
drive to taking customers to the next level of business performance," Ravi
Chauhan, general manager of communications-enabled business solutions at
Nortel, said in a statement. "We understand that in today's environment,
customers are seeking the highest possible value in their investments."