Nuance Launches Enterprise Speech App Suite
With the release of SpeechAttendant Large Enterprise Edition, Nuance hopes to increase business productivity through improved communication.Nuance Communications, a Burlington, Mass.-based supplier of speech and imaging software, announced Nov. 7 the launching of SpeechAttendant Large Enterprise Edition, a product suite that merges proven auto attendant and directory services with improved applications that will help to increase business productivity and communications. Kristen Wylie, a Nuance Communications representative, told eWEEK that SpeechAttendant Large Enterprise Edition is "a suite of auto attendant, directory services, and self-service applications that enhances organizational communications, productivity and business processes." SpeechAttendant Large Enterprise Edition, designed for large organizations with more than 25,000 directory listings, features a speech auto attendant that is aimed to improve worker productivity by allowing employees to make internal calls by just saying the name of the person or department that they are trying to reach, instead of having to search through a directory.
The product also provides the user with an Employee Password Reset feature, which allows users to set, reset and secure their password while also giving the user a caller identity.
- Call Redirect: Allows employees to forward calls to different colleagues at their current location using voice commands.
- Roll Call: Helps to establish an employees status and allows them to stay connected during emergency situations.
- Broadcast Messaging: Allows users to broadcast information through office phones, mobile phones, pagers and e-mails until the recipient has been notified.
- Self-Service Information Center: Lets employees retrieve the contact information of other employees by speaking the persons name and choosing from the spoken menu of options to receive the information that you are looking for.