The VOIP Story of 9/11, Updated - Page 3

By Ellen Muraskin  |  Posted 2004-09-12 Print this article Print

The Genesys product will also support automated out-dial and delivery of phone announcements to groups of students who may be missing transcripts or tuition payments, for example. This, too, should save money on mailings and head off some inbound call traffic. Today, BMCCs executives are not hard sells when it comes to disaster planning. Between 125 and 145 Verizon Centrex accounts, by Giummos reckoning, are still kept strictly for backup at a flat rate of $12.95 per line. "Just in case a backhoe goes through my T-1s. Redundancy is very important to us. My management understands the critical nature of backup support, and that doesnt come free."
VOIP/Telecom Topic Center Editor Ellen Muraskin can be reached at Muraskin has been observing and illuminating the murky intersection of computer intelligence and telephony since 1993. She reaches for her VOIP line when the rain makes her POTS line buzz.
Check out eWEEK.coms VOIP & Telephony Center at for the latest news, views and analysis on voice over IP and telephony.

Ellen Muraskin is editor of's VOIP & Telephony Center. She has worked on the editorial staff at Computer Telephony, since renamed Communications Convergence, including three years as executive editor. Muraskin's work has also appeared in Popular Science magazine and other publications.

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