Toshiba Launches VIPedge Cloud-Based Telephone Platform

 
 
By Nathan Eddy  |  Posted 2012-07-10 Email Print this article Print
 
 
 
 
 
 
 

Users have a choice of endpoints, including Toshiba’s IP5000-series desk telephones, IP4100 wireless telephones and Call Manager with integrated voice.

Toshiba America Information Systems announced the launch of VIPedge, a cloud-based business telephone solution that allows companies to pay a monthly service fee€”scalable to meet system size and usage needs. Together with its IPedge and Strata CIX business telephone systems, VIPedge offers small and midsize businesses (SMBs) a choice of cloud, IP or converged business telephone systems. Available through the company€™s authorized dealers, VIPedge starts at an average of $29.99 per user.

Based upon the Toshiba IPedge on-premises business telephone system, VIPedge offers features such as voicemail with unified messaging, mobility solutions including find-me follow-me call routing and integration with customer resource management (CRM) programs, including Salesforce.com, Act!, Microsoft Outlook and others. Toshiba also offers optional international calling plans.

€œWith VIPedge, Toshiba manages the entire telephone system in the cloud, so all that users have to do is answer their telephones,€ Brian Metherell, vice president and general manager of Toshiba America Information Systems, telecommunication systems division, said in prepared remarks. €œVIPedge empowers users to communicate more effectively, be more cost effective, and have greater access to their customers, partners and each other.€

Other features include the ability for businesses to place a call on hold and pick it up from another phone and press a button on a phone to put the system into night-mode. Unified Communications with Toshiba€™s Call Manager solution allows for call control from a personal computer and click-to-dial, presence and instant messaging. Users also have a choice of endpoints, including Toshiba€™s IP5000-series desk telephones, IP4100 wireless telephones, and Call Manager with integrated voice.

Software upgrades are included in the monthly service fee, and PBX equipment obsolescence is kept to a minimum as VIPedge systems are always kept up to date in the cloud. System administration is included in the monthly service fee and reduces the need for on-site system management, the company noted. In addition, businesses that start with the VIPedge service can migrate to IPedge systems in the future as their needs change.

€œToshiba is pleased to announce availability of its VIPedge IP business telephone solution, giving customers the best of all worlds with a choice of cloud, IP or converged business solutions,€ Metherell said. €œVIPedge delivers the benefits of Toshiba€™s on-premises VOIP solutions. Supported by our Authorized Dealer Network with expertise in design and implementation on a cloud platform, VIPedge is a cloud solution like no other.€

 
 
 
 
Nathan Eddy is Associate Editor, Midmarket, at eWEEK.com. Before joining eWEEK.com, Nate was a writer with ChannelWeb and he served as an editor at FierceMarkets. He is a graduate of the Medill School of Journalism at Northwestern University.
 
 
 
 
 
 
 

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