Vonage in Texas
The state of Texas is suing Vonage over how it handles emergency calling. It says the company needs to do more than just tell customers to register their locations for 911 calling.To read more about the Texas attorney generals lawsuit against Vonage, click here. Cellular users would be wise to store local emergency numbers into speed dial positions. I have several programmed into my phone to cover the areas where I drive frequently. Given the importance of being able to summon emergency assistance, I hope Vonage will start requiring proper 911 setup before customers begin using its service. Click here to read more insight about the future of consumer VOIP. The cellular carriers, meanwhile, need to invest in improving mobile 911, and in convincing emergency organizations to buy the equipment necessary for dispatches to receive location information from cellular devices. Its always important to watch out for the unintended consequences that arise when new technologies dont behave like what were used to. These consequences, as weve learned from the Vonage case, are potential killers. Contributing Editor David Coursey has spent two decades writing about hardware, software and communications for business customers. Before joining eWEEK.com, David was executive editor of ZDNet AnchorDesk and has been a columnist for PC World, ComputerWorld and other publications. Former executive producer of DEMO and other industry events, he also operates a technology consulting and event management business. A full bio and contact information may be found on his Web site, www.coursey.com.
Texas wants Vonage require such registration, allowing emergency calls to be properly directed.