HP Starts New Support Service for ProLiant Servers

By Chris Preimesberger  |  Posted 2010-12-14 Print this article Print

HP claimed that Critical Advantage is the first service offering from a major technology vendor that delivers support for business-critical applications in virtualized x86 environments.

HP on Dec. 14 launched a new support package for virtualized ProLiant servers aimed at improving performance and availability of key business applications.

The HP Critical Advantage service provides clients with an assigned account team to deliver support and maintain uptime of business-critical, virtualized environments. These teams specialize in problem resolution and process improvement, enabling IT managers to steer staff resources away from server maintenance and toward business projects, HP said.

HP claimed that Critical Advantage is the first such service offering from a major technology vendor that delivers support for business-critical applications in virtualized x86 environments.

Key features of the service include: reduction of frequency and duration of outages by providing rapid reactive support and incident resolution for complex business-critical environments; a defined set of proactive services based on industry best practices for change management and process improvement, which helps prevent unplanned downtime by anticipating potential issues; and flexible credits -- depending up the amount of service coverage purchased -- that provide a range of other services.

Other services include a performance and capacity analysis for virtual environments that guides clients on virtualization capacity planning; a Virtualization Readiness Workshop for Critical Applications, which provides infrastructure planning and assessment; and an availability analysis, which improves efficiency and maintains uptime by optimizing virtualized environments.

Chris Preimesberger Chris Preimesberger was named Editor-in-Chief of Features & Analysis at eWEEK in November 2011. Previously he served eWEEK as Senior Writer, covering a range of IT sectors that include data center systems, cloud computing, storage, virtualization, green IT, e-discovery and IT governance. His blog, Storage Station, is considered a go-to information source. Chris won a national Folio Award for magazine writing in November 2011 for a cover story on Salesforce.com and CEO-founder Marc Benioff, and he has served as a judge for the SIIA Codie Awards since 2005. In previous IT journalism, Chris was a founding editor of both IT Manager's Journal and DevX.com and was managing editor of Software Development magazine. His diverse resume also includes: sportswriter for the Los Angeles Daily News, covering NCAA and NBA basketball, television critic for the Palo Alto Times Tribune, and Sports Information Director at Stanford University. He has served as a correspondent for The Associated Press, covering Stanford and NCAA tournament basketball, since 1983. He has covered a number of major events, including the 1984 Democratic National Convention, a Presidential press conference at the White House in 1993, the Emmy Awards (three times), two Rose Bowls, the Fiesta Bowl, several NCAA men's and women's basketball tournaments, a Formula One Grand Prix auto race, a heavyweight boxing championship bout (Ali vs. Spinks, 1978), and the 1985 Super Bowl. A 1975 graduate of Pepperdine University in Malibu, Calif., Chris has won more than a dozen regional and national awards for his work. He and his wife, Rebecca, have four children and reside in Redwood City, Calif.Follow on Twitter: editingwhiz

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