Virtualization Technology: Mitel`s New VMware-Based Voice Virtualization Package Wins SMB Favor
Ottawa-based global telecommunications provider Mitel has a different take on unified communications. This is the first telco to re-engineer all its business applications so they can run just like any other service upon VMware's vSphere 4.0 hypervisor. Whereas most corporations run their human resource applications, email and perhaps a cloud backup or data replication service in the cloud, now companies can run their call centers, PBX and a number of other communications tools in a virtual machine. How was this done? It took a two-year partnership with VMware involving software development, testing, quality assurance and beta testing to work out all the details, but Mitel Freedom was officially launched a year ago at VMworld, and the company already has about 1,000 small and midsize business customers using it. Mitel says its Freedom architecture, through a single cloud-ready software stream, delivers a suite of open-standard communications and collaboration features that offer freedom from closed architectures, such as those typically provided by large telcos. Mitel Freedom enables organizations to implement their own applications on any network, extends the "in-office" experience anywhere on any device and offers choice of commercial options. Mitel operates 80 offices in 90 countries, and it works through a network of about 1,600 value-added resellers and partners. This slide show highlights the features of the Freedom platform.